Shipping Policy

Domestic Shipping

Shipping rates will be calculated at check-out. Nael Coce ships Monday to Friday excluding holidays. Your order will be processed and shipped within 48 hours of your payment posting. Once your order has been placed you will receive a confirmation of order and then a shipping notification with tracking once your order has been shipped.

International Shipping

Nael Coce ships worldwide. Shipping rates will be calculated at check-out.

PO Boxes APO/FPO

Nael Coce WILL ship to P.O. Boxes, APO/AFO addresses.

Shipments to Hawaii, Alaska and Puerto Rico

Nael Coce does ship to Hawaii, Alaska and Puerto Rico. For ground shipments please allow up to 10 business days, priority six business days and express four business days.

Express / 2-Day Shipping

Please note that Express shipments still need one business day to process. Some locations will take up to two days to arrive from the date of shipping. Express shipments require a signature, if you wish for your item to be sent without a signature required please include this information in the comments section of your order.

Tracking Your Order

Once your order has shipped tracking information will be sent to you via email.

Refused Shipments

Refused shipments will be assessed a 25% restock fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

First Class Mail International

First Class transit times can be anywhere from 14-25 business days depending on the destination and your country’s policies, customs and shipping times. Orders exceeding three pounds will be charged additional shipping based on the weight. You will be notified before your item ships should there be additional shipping charges. We are not responsible for delays and have no control over shipping times.

First Class Mail International does not offer tracking while in transit, we can only confirm delivery.

Express Mail

Nael Coce also offers expedited shipping. Expedited shipping offers tracking for your package while in transit. Transit times are typically 6-10 days to reach the destination country. Please be aware that delivery will depend on how fast customs processes your package which can exceed 6-10 days and we are not responsible for these delays as they are levied by the destination country.

Shipping Promotions and Free Shipping Coupons

Free shipping promotions or free shipping coupons do not apply to international orders unless otherwise noted.

Transit Times

Nael Coce is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.

Customs and Duties

Your order may be subject to import tax, duties or customs which may levied once your shipment reaches your country. Nael Coce is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be.

We are required by law to disclose the full amount of the package.

Refused Shipments

Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges plus a restocking fee of 15%. This amount will be subtracted from your refund.

Currency

All prices are listed in US dollars. The rate of exchange you pay is determined by the bank that issues your credit card, but it will coincide with the current rate of exchange.